@component('mail::message')
# 🚨 Ticket Escalated

A ticket has been escalated due to delay or no progress.

**Ticket ID:** #{{ $ticket->id }}  
**Subject:** {{ $ticket->subject }}  
**Department:** {{ $ticket->department->name ?? $ticket->department_name ?? '—' }}  
**Current Status:** {{ ucfirst($ticket->status ?? 'pending') }}

@if($escalatedBy)
**Escalated By:**  
{{ $escalatedBy->name }} ({{ $escalatedBy->email }})
@endif

@if($reason)
@component('mail::panel')
### Reason for Escalation:
{{ $reason }}
@endcomponent
@endif

@php
    $ticketUrl = route('tickets.show', $ticket->id);
@endphp

@component('mail::button', ['url' => $ticketUrl])
View Ticket
@endcomponent

This escalation requires immediate attention.

Thanks,  
{{ config('app.name') }}
@endcomponent