# MQT HRMS One-Page Management Summary

Date: 2026-03-17  
Purpose: quick leadership review

## What MQT HRMS Delivers
MQT HRMS is a single platform for end-to-end employee lifecycle operations:
- Hire and onboard (domestic + overseas)
- Manage employee records and compliance
- Run attendance, leave, and biometric workflows
- Handle internal service tickets and tools operations
- Execute resignation, clearance, and final exit
- Provide analytics, reports, and automated reminders

## Business Value
- Faster HR operations through workflow automation
- Better compliance and audit traceability
- Clear role-based accountability across HR, managers, and departments
- Improved decision-making via reporting and utilization analytics
- Reduced manual follow-ups using scheduler/queue automations

## Core Feature Coverage (Current State)
- Access and governance: login/reset, roles/permissions, compliance acknowledgement, admin activity logs
- Master setup: client/department/designation/location/project/team/resource-type/status, holidays, UK right-to-work
- Covered core masters now archive instead of permanently delete, with automatic restore when the same archived name is reused
- Workforce lifecycle: active/ex employee records, overseas profiles, passport/visa, contract extensions
- Workforce lifecycle also includes probation tracking with reminder support
- Onboarding: creation, approval/rejection, onboarding communication and tracking
- Employee self-service: profile updates, policies/documents, notifications
- Attendance and leave: apply/edit/approve/reject/cancel, ledger adjustments, reporting/export
- Biometric integration: ingest, sync/delete logs, retries, manual sync, exports
- Resignation and exit: apply, decision, department clearance, final exit, reminder automation
- Exit workflow ownership is now configurable from UI through exit-department settings
- Service operations: tickets workflow, ticket-role mapping, ticket analytics (assigned/resolved/open/reopened/escalated + status breakdown), network/chipset tools, travel portal auto-login, inventory
- Analytics and communication: utilization dashboards, HR executive reporting, and bulk email campaigns

## Future Plans (Requested Enhancements)
## 1) End-to-End Training and Knowledge Transfer Program
Objective: reduce dependency on specific individuals and improve adoption quality.

Planned scope:
- Role-based training tracks:
  - HR operations team
  - Managers/approvers
  - IT/support/department assignees
  - Employees (self-service usage)
- End-to-end process playbooks:
  - onboarding to active employee
  - attendance/leave handling
  - resignation to final exit
  - ticket lifecycle and escalations
- Knowledge assets:
  - SOP documents
  - short process videos
  - FAQ and troubleshooting runbook
  - release notes and change logs
- KT operating model:
  - train-the-trainer
  - quarterly refresh sessions
  - onboarding kit for new HR/ops staff
  - completion and competency tracking

Success indicators:
- faster onboarding time for new internal users
- fewer process errors/rework
- reduced support dependency

## 2) HRMS AI Chatbot (Authorized Intelligence Assistant)
Objective: provide instant, permission-aware answers and summaries from HRMS data and knowledge content.

Target capabilities:
- User details lookup (only if requester is authorized)
- User performance summary views (role-restricted)
- Knowledge answers from training/KT documents
- Summarized reporting:
  - attendance/leave snapshots
  - onboarding pipeline status
  - resignation/clearance status
  - utilization summaries

Security and governance model:
- strict role and permission enforcement before each response
- field-level masking for sensitive data
- audit logs of prompts/responses and data access
- policy-aligned access controls and approval model

Implementation approach:
1. Build knowledge base from SOP/KT docs and policy content (RAG-ready index)
2. Connect chatbot to HRMS APIs/services with permission checks
3. Start with read-only assistant mode
4. Add management dashboards for summarized insights
5. Expand with safe, approved action suggestions

## Recommended Next 90 Days
1. Finalize management sign-off on KT scope and chatbot governance.
2. Publish role-based training curriculum and SOP library.
3. Launch chatbot MVP for read-only Q&A on approved datasets.
4. Measure adoption, resolution speed, and reporting time reduction.

## Latest Platform Update
- Recent releases also added probation tracking/weekly reminder support, HR executive analytics screens, and UI-based exit-department configuration.
- On March 17, 2026, the platform added soft-delete/archive protection for key master data: Client, Department, Designation, Job Status, Project, Region, Resource Status, Resource Type, and Team.
- Historical employee, onboarding, attendance, leave, ticket, and exit records now retain these archived references safely, reducing reporting and audit risk during master cleanup.